Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us fora full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
HM Custom Threads
11626 Idlebrook Dr.
Houston, TX 77070
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process yourreturn or exchange. Please allow at leastseven (7)days from the receipt of your item to process yourreturn or exchange.We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Patterns in any format
● Custom items of any kind
● Shipping fees
● Used items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
● A $5.00 restocking fee will be charged for all returns.
If you have any questions concerning our return policy, please contact us at: